Refund Policy — SkillStake

At SkillStake, operated by SeaQae Group (ABN 40 300 987 116), we stand behind our product. If it does not meet your expectations, we want to make it right.

We want you to be completely satisfied. If you are not happy with your purchase, here is our refund policy: **Digital Subscriptions:** - You may cancel your subscription at any time through your account settings or by contacting us. - Cancellation takes effect at the end of your current billing period. You retain access until then. - We offer a 30-day money-back guarantee from your initial purchase date. If you request a refund within this period, we will process it in full, no questions asked. - Refunds after the 30-day period are assessed on a case-by-case basis. **How to request a refund:** 1. Email support@skillstake.com with your account email and reason for the request 2. We will acknowledge your request within 2 business days 3. Approved refunds are processed within 5-10 business days to your original payment method **Consumer Guarantee Rights:** Under the Australian Consumer Law (ACL), you have consumer guarantee rights that cannot be excluded, restricted, or modified. These include guarantees that: - Services will be provided with due care and skill - Services will be fit for the purpose you made known to us - Services will be provided within a reasonable time - Digital products will be of acceptable quality and match their description If our service fails to meet a consumer guarantee, you may be entitled to a remedy including repair, replacement, or refund depending on whether the failure is major or minor. Nothing in our Terms of Service is intended to exclude, restrict, or modify your consumer guarantee rights under the ACL. Any term that attempts to do so is void to the extent of the inconsistency.

Refunds may not be available in the following circumstances: - Services that have been fully performed at your request before the cooling-off period ends - Customised or personalised services that cannot be resold - Where you have changed your mind but the service is functioning as described Even in these cases, your consumer guarantee rights under the ACL are not affected.

Under the Australian Consumer Law (ACL), you have consumer guarantee rights that cannot be excluded, restricted, or modified. These include guarantees that: - Services will be provided with due care and skill - Services will be fit for the purpose you made known to us - Services will be provided within a reasonable time - Digital products will be of acceptable quality and match their description If our service fails to meet a consumer guarantee, you may be entitled to a remedy including repair, replacement, or refund depending on whether the failure is major or minor. Nothing in our Terms of Service is intended to exclude, restrict, or modify your consumer guarantee rights under the ACL. Any term that attempts to do so is void to the extent of the inconsistency.

For refund requests or questions about this policy: - Email: support@skillstake.com - Business: SeaQae Group (ABN 40 300 987 116) - Location: Perth, Western Australia We aim to respond to all refund requests within 2 business days.