Contact Us — SkillStake

We would love to hear from you. Whether you have a question about SkillStake, need technical support, or want to provide feedback, here is how to reach us.

- **Email:** support@skillstake.com - **Response time:** We aim to respond within 24 hours on business days - **Hours:** Monday to Friday, 9am - 5pm AWST (Australian Western Standard Time, UTC+8)

- **Trading name:** SeaQae Group - **ABN:** 40 300 987 116 - **Location:** Perth, Western Australia - **Operator:** Tayne Rongo (Sole Trader)

For privacy-related enquiries, data access requests, or data deletion requests, email support@skillstake.com with the subject line "Privacy Request". We will acknowledge your request within 2 business days and action it within 30 days as required by the Privacy Act 1988 and GDPR (where applicable).

If you are not satisfied with our service or how we have handled your personal information: 1. **Contact us first** at support@skillstake.com — we want to resolve issues directly 2. **Australian Consumer Law complaints** can be directed to the ACCC (accc.gov.au) 3. **Privacy complaints** can be directed to the Office of the Australian Information Commissioner (oaic.gov.au) 4. **General business complaints** can be directed to Consumer Protection WA (commerce.wa.gov.au)

If you discover a security vulnerability in SkillStake, please report it responsibly by emailing support@skillstake.com with the subject line "Security Report". Do not disclose security issues publicly until we have had a chance to address them. We appreciate responsible disclosure and will acknowledge receipt within 24 hours.